QFD for product & business development

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Voice of the Customer – The Next Frontier in Business Acceleration

Voice of the Customer – The Next Frontier in Business Acceleration

VoC (Voice of the Customer) and QFD (Quality Functional Deployment) are to modern businesses what Bill Smith’s Six Sigma practice was to Motorola in 1986.    We see it all the time: agile, lean six sigma, IDLC, SDLC, waterfall, and stage-gate – these are just a few of

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Know – WHY, Know – WHAT

Know –  WHY, Know – WHAT

Cheshire Puss” she [Alice] began, “would you please tell me which way I ought to go from here?” “That depends on where you want to get,” said the cat. Lewis Carroll    The above seems obvious for all companies that put a product or service into the market.

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DFX and DFSS: How QFD Integrates Them

Quality function deployment provides an architecture that can effectively position and combine design for excellence and design for Six Sigma. DFX and DFSS: How QFD Integrates Them – Introduction    Design for excellence (DFX) and design for Six Sigma (DFSS) have been two of the most popular concepts

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QFD’s Evolution in Japan and the West

QFD's Evolution in Japan and the West

QFD’s Evolution in Japan and the West – Introduction    Even though the initial theory of quality originated in the United States, early industrial applications predominantly took place at Japanese companies.    TAt first, Japanese companies used quality control in manufacturing and inspection areas. But, the Japanese automobile industry

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