Policy deployment employs a system that aligns the actions of its people to produce collaborative action among the various business functions and processes to enhance the value an organization delivers to its customers. Executing a Collaborative Business Strategy – Introduction Organizations that achieve their goals in the
Read more →Deming Management and QFD – Delighting Customers with Quality Function Deployment: Voice of Customer meets Voice of Process The Influence of Dr. Deming in QFD Among Dr. Deming’s legacies are his 14 Points for Management, the red bead experiment and the System of Profound Knowledge. These permeate
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History of QFD – Introduction QFD was developed in Japan in the late 1960s by Professors Shigeru Mizuno and Yoji Akao. At the time, statistical quality control, which was introduced after World War II, had taken roots in the Japanese manufacturing industry, and the quality activities were
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