QFD for product & business development

Posts Tagged Bill Smith

Voice of the Customer – The Next Frontier in Business Acceleration

Voice of the Customer – The Next Frontier in Business Acceleration

VoC (Voice of the Customer) and QFD (Quality Functional Deployment) are to modern businesses what Bill Smith’s Six Sigma practice was to Motorola in 1986.    We see it all the time: agile, lean six sigma, IDLC, SDLC, waterfall, and stage-gate – these are just a few of

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