QFD for product & business development

QFD Blog

Harnessing Innovation

Harnessing Innovation

Harnessing Innovation – Generating 40% more impact from Research and Development Profile Smith & Nephew Group Research Centre (GRC) is the corporate research and development facility of a Healthcare company focusing on high-technology products. It employs 200 people in the development of new technology and novel product

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Executing a Collaborative Business Strategy

Executing a Collaborative Business Strategy

Policy deployment employs a system that aligns the actions of its people to produce collaborative action among the various business functions and processes to enhance the value an organization delivers to its customers. Executing a Collaborative Business Strategy – Introduction    Organizations that achieve their goals in the

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Building Full Commitment

Building Full Commitment

Creating a business critical organisation from scratch – Process Management Profile Emerson Process Management is part of a well-known electronics multinational with a reputation for innovative high-quality products. Over recent years more and more electronics manufacture has been sourced from the Far-East where labour costs are significantly

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Aligning Business Focus

Aligning Business Focus

Aligning Business Focus – Harnessing autonomous and independent businesses to a common vision Profile Siemens Shared Services is the result of efforts to centralise all of the non-core activities (such as accounting, facilities, purchasing, IT, intellectual property, pensions, tax, legal etc.) within Siemens plc. The organisation acts

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Leveraging Partnerships

Leveraging Partnerships

Ensuring partnerships are managed to their full potential Profile This case study concerns the Partner Services Group of Microsoft UK, a large, well-known software house. Their role is to increase the volume of software licences by inspiring, equipping and supporting a number of key partners in implementing

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Deming Management and QFD

Deming Management and QFD – Delighting Customers with Quality Function Deployment: Voice of Customer meets Voice of Process The Influence of Dr. Deming in QFD     Among Dr. Deming’s legacies are his 14 Points for Management, the red bead experiment and the System of Profound Knowledge. These permeate

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QFD’s Evolution in Japan and the West

QFD's Evolution in Japan and the West

QFD’s Evolution in Japan and the West – Introduction    Even though the initial theory of quality originated in the United States, early industrial applications predominantly took place at Japanese companies.    TAt first, Japanese companies used quality control in manufacturing and inspection areas. But, the Japanese automobile industry

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History of QFD

History of QFD

History of QFD – Introduction     QFD was developed in Japan in the late 1960s by Professors Shigeru Mizuno and Yoji Akao. At the time, statistical quality control, which was introduced after World War II, had taken roots in the Japanese manufacturing industry, and the quality activities were

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