QFD for product & business development

ISO 16355 for QFD

ISO 16355 for QFD

After five years of efforts by global QFD experts, the introductory Part 1 of the new international standard, ISO 16355 for QFD, has been approved for publication.

While copyright now rests with the International Organization for Standardization, let us brief you on the progress.

First, the ISO 16355 standard is divided into eight parts, which are:

ISO 16355 standard introduction

  • Part 1: General Principles and Perspectives of Quality Function Deployment (QFD)
  • Part 2: Acquisition of Voice of Customer/Voice of Stakeholder – non-quantitative approaches
  • Part 3: Acquisition of Voice of Customer/Voice of Stakeholder – quantitative approaches
  • Part 4: Analysis of non-quantitative and quantitative Voice of Customer/Voice of Stakeholder
  • Part 5: Strategy and Translation of VOC into engineering solutions and cost planning
  • Part 6: Optimization – parameter design for robust products
  • Part 7: Optimization – tolerance design and output to manufacturing
  • Part 8: Guidelines for commercialization and life cycle

ISO 16355 standard description

Part 1 is the general outline and contains 24 sections:

1. Scope.
2. Normative references.
3. Terms and definitions, including specific definitions for gemba, customer need, functional requirements, and a few others.
4. Basic concepts of QFD.
5. Integration of QFD and product development methods.
6. Types of QFD projects, including customer-driven, technology-driven, regulatory-driven, cost-driven, and others.
7. QFD team membership.
8. QFD voices, including voice of customer, voice of stakeholder, voice of business, voice of engineering, voice of process. This includes methods and tool for acquiring and analyzing these voices.
9. Structuring information sets including affinity and hierarchy diagrams.
10. Prioritization including AHP (Analytic Hierarchy Process).
11. Quantification including quality planning tables that are unweighted and weighted with AHP.
12. Translation of one information set into another, including maximum value table and house of quality.
13. Transfer of prioritization and quantification from one information set to another, including quality deployment, technology deployment, reliability deployment, and cost deployment.
14. Solution concept deployment.
15. Design optimization.
16. Prototyping, testing, and validation.
17. Build planning.
18. Build start-up.
19. Build.
20. Packaging design, logistics, channel management, consumer
21. Customer support.
22. Customer satisfaction.
23. Product end-of-life and sustainability.
24. Flow to next generation development.

Parts 2-8 discuss the various methods and tools used in the above 24 sections.

We’ll keep you updated on the timing of public release.

Read the full article →PDF QFD Europe blog – ISO 16355


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