QFD for product & business development

Voice of Customer

Value-Driven Innovation

Value-Driven Innovation

In depth understanding of the Voice of the Customer is the first challenge in Value-Driven Innovation.    Innovation is defined as the act of “introducing something new”. This can be a product, process, or a practice that can increase the commercial success of a company in the marketplace.

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Voice of the Customer – The Next Frontier in Business Acceleration

Voice of the Customer – The Next Frontier in Business Acceleration

VoC (Voice of the Customer) and QFD (Quality Functional Deployment) are to modern businesses what Bill Smith’s Six Sigma practice was to Motorola in 1986.    We see it all the time: agile, lean six sigma, IDLC, SDLC, waterfall, and stage-gate – these are just a few of

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Deming Management and QFD

Deming Management and QFD – Delighting Customers with Quality Function Deployment: Voice of Customer meets Voice of Process The Influence of Dr. Deming in QFD     Among Dr. Deming’s legacies are his 14 Points for Management, the red bead experiment and the System of Profound Knowledge. These permeate

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