QFD for product & business development

Case studies

Making Alliances Work

Making Alliances Work

Making Alliances Work – Transforming customer and supplier performance on complex contracts Profile Organisation C was a ‘virtual organisation’; a joint venture between a well known IT company and a major UK retailer, to develop and implement an innovative, efficient and customer-friendly Point-of-Sale (POS) system – commonly

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Harnessing Innovation

Harnessing Innovation

Harnessing Innovation – Generating 40% more impact from Research and Development Profile Smith & Nephew Group Research Centre (GRC) is the corporate research and development facility of a Healthcare company focusing on high-technology products. It employs 200 people in the development of new technology and novel product

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Building Full Commitment

Building Full Commitment

Creating a business critical organisation from scratch – Process Management Profile Emerson Process Management is part of a well-known electronics multinational with a reputation for innovative high-quality products. Over recent years more and more electronics manufacture has been sourced from the Far-East where labour costs are significantly

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Aligning Business Focus

Aligning Business Focus

Aligning Business Focus – Harnessing autonomous and independent businesses to a common vision Profile Siemens Shared Services is the result of efforts to centralise all of the non-core activities (such as accounting, facilities, purchasing, IT, intellectual property, pensions, tax, legal etc.) within Siemens plc. The organisation acts

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Leveraging Partnerships

Leveraging Partnerships

Ensuring partnerships are managed to their full potential Profile This case study concerns the Partner Services Group of Microsoft UK, a large, well-known software house. Their role is to increase the volume of software licences by inspiring, equipping and supporting a number of key partners in implementing

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